For making your product worse. I cannot think of a better metaphor for the American experience than the one you have presented to me today. Your Orwellian terminology ("streamline"? did you mean "dumb down"?) and your "improvements" that no doubt have more to do with your bottom line than the public convenience. Or how about the sad underlying notion that because it's been the same system for several years, the public has grown bored with it and so needs a change just to regain interest. I suppose that I'll have to put up with it, I mean, since the service is free and all, I'll just have to make the best of it. But you havent won any friends here today, and I can imagine anyone familiar with the old system looking at the new one and saying, "oh goody, that's just what it needed".
Because it's not.
A few years ago, I would have thrown in a few "fuck you"s, but I'm older now, and today it just doesnt seem that important. But I dont like it, and I hope that this turns out to be a New Coke moment for you all.